Returns & Refunds
For hygiene and safety, opened skincare, cosmetics, and personal-care products cannot be returned unless they arrived damaged, incorrect, or defective.
Damaged or incorrect orders
Contact us within 48 hours of delivery with your order number and clear photos. Email support@kosmeabrand.com or WhatsApp +2349022870500. Keep the product and packaging until we respond.
Refunds
Approved refunds are returned to the original payment method where possible. Processing times may vary by bank or payment provider. Delivery charges are not refundable unless the error was ours.
This policy does not limit rights available under applicable consumer-protection law.