Last Updated: April 2026
Thank you for shopping with Kosmea. We are committed to providing high-quality skincare solutions—both our in-house range and carefully selected brands. Your satisfaction and trust are important to us, and this policy outlines how we handle orders and related concerns.
All purchases made on Kosmea are final. Due to the nature of skincare products, we do not offer refunds. This policy helps maintain strict product safety, hygiene, and premium quality standards for all our clients.
We do not accept product exchanges. Please review your selections carefully before completing your order to ensure accuracy in skin type suitability and product choice.
Orders cannot be cancelled once they have been placed in our system. Kindly double-check your order details and shipping information before confirming your purchase.
If you receive a damaged item or a product different from what you ordered, please contact our support team promptly at support@kosmeabrand.com. We will review and resolve the issue as quickly as possible to ensure your routine remains uninterrupted.
